Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping (within Australia)

We do not use any customer provided courier services.

Freight will be calculated prior to your order being finalized, and is calculated automatically based on the weight and volume of your order.
You can calculate the estimated freight cost in your Shopping cart once items have been added if you wish to see the cost prior to proceeding through to the checkout.

If you do need express shipping service, please contact us via email at support@cooleeme.com. 

Please check your shipping address is correct. Returned orders due to incorrect addresses provided will incur a re-delivery charge.

Estimated Shipping Time-frame:

We strive to provide speedy service. However, some circumstances are simply out of our control. Please note there may be events that cause delay. 

Note: Shipping times may be increased during busy times (i.e. Christmas, public holidays, etc.).

Tracking your Order

You will receive an email notification once your order has been shipped to you. If you chose the Standard with Tracking option, you will receive a tracking number as well.

International Shipping

We ship worldwide! Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection.

IMPORTANT UPDATE: there are delays with international orders due to a change of processes with Coronavirus. 

Please note that all import duties, taxes, and charges are unable to be included in the item, shipping, and handling costs. These charges are the buyer's responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with the purchase.

Shipping Rates by Region